Kolaxo Contact Center Services

About Kolaxo Contact Center Services

Kolaxo CCS has 20 years to experience serving and handling customers from different industries. We have more experience than any other Answering Service of handling customer. We know that requirement and customer’s behavior changes from industry to industry and varies from customer to customer. Therefore, we provide personalized content center support for every customer. We conduct a documented communication with customers so that not only the caller is satisfied but also the company must get equivalent benefit to analyze the pattern of callers and the similarity of the concerns. To give a better presentation, we have developed our own software to filter callers from their duration of talk time, analyze the agents rating of customer satisfaction and get agent’s valuable comment about caller. Our call center agents are highly responsive. They receive every call within first three bells and after calmly listening to the customer’s demand they quickly take essentials steps to resolve customer’s pain points. This high response and quick action give an uplift to customer satisfaction and at the same time reduce the talk time. Our Service motivate customer to get engage hence the business experience more customer engagement and ultimately more sales. This eventually leads to a definite competitor edge other similar businesses. Therefore, we have specially formulated our business operations in a way that it help our clients to involve customers into the business.